+65 6743 0033

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Privacy Policy

Exim & Mfr Enterprise (“Exim”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and e-commerce platform (“Platform”).
By accessing or using the Platform, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We may collect and process the following categories of information:

 

1.1 Personal Information

  • Name
  • Business email address
  • Phone number
  • Job title and company name
  • Billing and delivery addresses
  • Login credentials (encrypted)

1.2 Transaction & Usage Information

  • Order history and purchase details
  • Payment method (payment details are processed securely by third-party payment providers; Exim does not store full payment card details)
  • IP address, browser type, device information
  • Pages visited, time spent, and interaction data

1.3 Business-to-Business Data

As Exim operates primarily on a B2B basis, most data collected relates to business representatives rather than private individuals.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders
  • To manage customer accounts
  • To provide customer support and technical assistance
  • To communicate order updates, invoices, and service notifications
  • To improve our Platform, products, and services
  • To comply with legal, regulatory, and contractual obligations
  • To prevent fraud, misuse, or unauthorized access

We do not sell personal data to third parties.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • Consent, where required by law

4. Disclosure of Information

We may share your information with:

  • Service providers (e.g. IT hosting, payment processors, logistics partners)
  • Suppliers or manufacturers, where necessary to fulfill orders or handle quality matters
  • Professional advisors (legal, accounting, audit)
  • Authorities, where required by law or regulation

All third parties are required to handle data securely and in accordance with applicable data protection laws.

5. International Data Transfers

Your information may be transferred to and processed in countries outside Singapore, including countries where Exim, its affiliates, suppliers, or service providers operate.

Where such transfers occur, Exim will take reasonable steps to ensure appropriate safeguards are in place to protect your data.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Meet legal, accounting, and regulatory requirements
  • Resolve disputes and enforce agreements

When data is no longer required, it will be securely deleted or anonymized.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Meet legal, accounting, and regulatory requirements
  • Resolve disputes and enforce agreements

When data is no longer required, it will be securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, or alteration.

However, no internet-based system can be guaranteed to be 100% secure.

8. Cookies and Tracking Technologies

Our Platform may use cookies and similar technologies to:

  • Enable essential website functionality
  • Improve user experience
  • Analyze traffic and usage patterns

You may manage or disable cookies through your browser settings, although some features of the Platform may not function properly as a result.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent where processing is based on consent
  • Object to certain types of processing

Requests may be subject to verification and legal limitations.

10. Third-Party Links

The Platform may contain links to third-party websites. Exim is not responsible for the privacy practices or content of such sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Platform, and continued use constitutes acceptance of the updated Policy.