Shipping Info

Shipping Info

  1. Processing Time

    All orders will be processed within 1–3 business days. You will receive a confirmation email once your order is on its way.

  2. Shipping Method

    International Shipping via DHL: Estimated delivery within 3–5 working days.

    Shipping Costs & Handling Fees

    • No handling fees.
    • Shipping fees are calculated at checkout based on your location and chosen delivery method.
    • Enjoy free standard shipping on orders over SGD 100.
  3. Payment

    We accept credit card payments.

    If you wish to place an order using your existing Exim account, please contact us at: [email protected]

  4. Email Confirmation
    • You will receive an email once your order has been received.
    • A shipping notification will be sent when your order is dispatched.
    • For orders shipped in multiple batches, separate shipping notifications will be sent for each shipment.
  5. Order Status & Tracking

    To check the status of your orders on our website, you must be a registered customer and signed in.

    You will receive a tracking number via email, or you can find the waybill number in the Orders section of your Dashboard under My Account.

  6. Support & Contact

    For shipping or order-related inquiries, please contact us at: [email protected]